Protecting your privacy is important to us. We hope the following statement will help you understand how Tonkin Corporation ("Tonkin") collects, uses and safeguards your personal information on our internet site.
Information Collection
Security
Information Use
Declining Offers by Email
Disclosure of Information Policies
How Long Do We Keep Information?
Children
Your Rights of Access and Correction
Company Commitment to Privacy
Customer Choice - Direct Mail and Telesales
Linked Internet Sites
Customer Privacy Principles
Information Collection
Unless you are registered for any online service from Tonkin, you browse www.TonkinCorporation.com anonymously. We do not collect personal information -- such as your name, address, phone number or E-mail address -- if you are only browsing this site. www.TonkinCorporation.com does not use cookies. A 'cookie' is a packet of information that allows the server (the computer that hosts the internet site) to identify and interact more effectively with your computer. When you visit an internet site, it might send you a temporary cookie that gives you a unique identification number. A different identification number is sent each time you use that internet site. Cookies do not identify individual users, although they do identify a user's browser type and your Internet Service Provider (ISP). At the end of your interaction with the web site, the cookie may "disappear" or may still remain on your computer for a period or time. This depends on how the cookie is set up by the server.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions.
Registration
If you want to register for our products or services on-line, we will need you to give us some personal information, including your email address. We only collect information about you we need to process your application, to service your registration and other needs, to offer new products and services, and to satisfy legal requirements. We will also use this information for purposes such as correspondence, site registration, or to participate in online surveys. We DO NOT share such information with another company.
Quality of Information
We use advanced technology, documented employee procedures and internal monitoring to help ensure that your personal information is accurate and up-to-date. In addition, we require high standards of quality from others who provide us with information about prospective customers or other services.
Security
Whenever we handle your personal information, we limit access to customer information to those who need it to do their jobs and meet our customer servicing commitment to you. We use a range of security processes to protect the confidentiality and security of your personal information.
Information Use
We use your information to process your registration and to provide the products and services you have requested.
We may also use your information to measure consumer interest in our services and inform you about other products and services. For example, if we obtain your email address we may use it to send you offers we think you might be interested in. These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information lawfully available from other companies. These email offers come directly from Tonkin.
When we send you emails, we may be able to identify information about your email address, such as whether you can read graphic-rich html emails. If your email address is html-enabled, we may choose to send you graphic-rich html emails.
Declining Offers by Email
We hope that many customers will appreciate receiving details of these carefully designed opportunities. However, we clearly recognise the importance of providing you with choices by giving you an easy means to "Opt Out" from receiving email offers. All you have to do is let us know that you do not want to receive offers by email. You can do this at any time by contacting us at the following addresses:
The Privacy Officer
Tonkin Corporation
Level 12, 70 Pitt Street
Sydney NSW 2000
privacy@TonkinCorporation.com
or by simply replying to the email and telling us. All email offers that you receive from us will let you know how to "Opt Out" from receiving further email offers.
Disclosure of Information Policies
Tonkin has had a long-standing commitment to protecting personal information of our customers and prospective customers. This section explains how we share your personal information with others.
In some cases, we contract with other companies to perform services for us. Examples of this include sending email, deliveries, mailhouses, debt collection agencies. We provide them only with such information about you as they need to perform their services, but we impose strict requirements of security and confidentiality on them in how they handle your personal information. Also, they are not permitted to use information about you for any purpose except to perform the services we have asked them to provide.
We never give your email address to our business partners. Please keep in mind that if you take advantage of an offer from a Tonkin business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you do not wish to receive future offers from them.
In all cases our goal is to deliver offers to people who we believe will find them of value. Our communications are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information.
In all other cases, we will not disclose your personal information unless you have been previously informed or have authorised us to so do, or if we are required to do so by law. If an order of a court or government authority requires us to disclose information about you, we will do our best to notify you of this promptly, to give you an opportunity to exercise your legal rights. The only exceptions to this policy are when the order or law prohibits us from notifying you or when there is suspicion of fraud or criminal activity. We will not use any medical information for marketing purposes.
How Long Do We Keep Information?
We will keep information for as long as it is necessary to continue to provide products and services you have requested. We will retain information for a reasonable period if you cease to be our customer, unless the law requires us to keep it for longer.
Children
We do not use www.TonkinCorporation.com to knowingly solicit information from or market to children or young persons under the age of 18.
Your Rights of Access and Correction
You can contact our Privacy Officer at any time if you would like details of any personal information we may hold about you or if you would like us to correct it.
The Privacy Officer
Tonkin Corporation
Level 12, 70 Pitt Street
Sydney NSW 2000
privacy@TonkinCorporation.com
Company Commitment to Privacy
In keeping with our long-standing leadership in consumer privacy protection, Tonkin is actively involved with current industry initiatives to protect individual privacy rights on the internet and in all aspects of electronic commerce. For additional information about our commitment to protecting the privacy of our customers both online and offline, please read The Tonkin Corporation Customer Privacy Principles. This Privacy Statement applies only to Tonkin's Australian customers and Australian visitors to our internet site. If you are an Australian customer and have questions about this Privacy Statement, your account or our information handling policies, you can contact us as indicated above.
Customer Choice - Direct Mail or Telesales
If you do not want to receive Tonkin mail or telesales offers in Australia, if you would like information about your account, or if you have a question or concern about the way we handle your personal information, please call our customer service telephone number 61 2 9224 6000.
Linked Internet Sites
You should be aware that other internet sites to which you link from www.TonkinCorporation.com may contain privacy provisions that differ from this Statement.
Customer Privacy Principles
At Tonkin:
We collect only customer information that is needed, and we tell customers how we use it. We limit the collection of information about our customers to what we need to know to provide customer services, to offer new products and services, and to fulfil any legal and regulatory requirements. We tell our customers about the general uses of information we collect about them, and we will provide additional explanation if customers request it;
We give customers choices about how their data will be used. On a regular basis, we give our customers the option to decide whether or not they wish to have their names removed from lists used for mail, telephone and online marketing. These "Opt Out" choices include product and service offers from Tonkin and those made in conjunction with our business partners;
We ensure information quality. We use advanced technology and well-defined employee practices to help ensure that customer data is processed promptly, accurately and completely. We require high standards of quality from others who provide us with information about prospective customers;
We use information security safeguards. Access to customer data is limited to those who specifically need it to conduct their business responsibilities. We use security techniques designed to protect our customer data, especially when certain data is used by employees and business partners to fulfil customer services;
We limit the release of customer information. In addition to providing customers with the opportunity to "Opt Out" of marketing offers, we release information only with the customers' consent or request, or when required to do so by law or other regulatory authority. When a court order or subpoena requires us to release information, we notify the customer promptly to give the customer an opportunity to exercise his or her legal rights. The only exceptions to this policy are when we are prohibited by court order or law from notifying the customer, or cases in which fraud and/or criminal activity is suspected;
We extend these privacy principles to our business relationships. We expect the companies we select as our business partners to honour our privacy principles in the handling of customer information. These include companies that (a) assist us in providing services to our customers; (b) supply us with information for identifying or evaluating prospective customers; or (c) are given the opportunity to send mailings to approved Tonkin customer lists. In selecting business partners, Tonkin considers the accuracy and quality of the data they provide, how they respond to consumer complaints and whether or not they provide "Opt Out" choices for those whose information they process. We also participate actively in industry associations to support strong and effective privacy guidelines and practices;
We hold employees responsible for our privacy principles. Each Tonkin employee is personally responsible for maintaining consumer confidence in the company. We provide training and communications programmes designed to educate employees about the meaning and requirements of these Customer Privacy Principles. We conduct internal audits and commission outside-expert reviews of our compliance with the privacy principles and the specific policies and practices that support the principles. Employees who violate these principles or other company policies and practices are subject to disciplinary action, up to and including dismissal. Employees are expected to report violations -- and may do so confidentially -- to their managers, or to our company compliance manager.
We obtain information about customers from other companies and public sources to identify those who we think will be interested in specific Tonkin products and services, and we use this information to offer these products and services to them.
Because we strongly advocate the protection of customer information, we believe that the adoption and implementation of the Tonkin Corporation Customer Privacy Principles, above, are good business practices, and will serve the interests of our customers in effective privacy protection. These Customer Privacy Principles guide our conduct in the collection, use, release and security of customer information, as well as the responsibilities we assume as employees, including our dealings with our business partners.
In working with our partners and vendors to compile and use lists of customers and prospective customers for marketing purposes, we require strict contractual obligations regarding security, allowing us to audit those who are involved in the process.
These principles define our commitment to protect the privacy of our various customers. If you have questions or comments about the Tonkin Corporation Customer Privacy Principles, please contact:
The Privacy Officer
Tonkin Corporation
Level 12, 70 Pitt Street
Sydney NSW 2000
privacy@TonkinCorporation.com | 